Consumer Dispute
Specialist Consumer Lawyers
Did you know that faulty goods and poor services cost UK consumers £8 billion a year? And did you know that you might be able to do something about it?
If you are in dispute with a shop after buying something you’re not satisfied with or been on the receiving end of shoddy services, you may be able to make a claim. You may have been mis-sold Payment Protection Insurance or have a problem with your credit card company. Whatever the issue, simply click on the “Get me a Quote” button below to compare the services and prices of a wide range of specialist Consumer Lawyers. Once you’ve selected your preferred solicitor, they will be able to advise you on your rights and the best possible course of action.
When you buy something the law gives you certain rights that protect you if it’s faulty. You may also have extra rights depending on where you buy the item and how you pay for it.
When you buy an item from a trader (eg a shop or online shop) the law says the item must be:
- of satisfactory quality – last for the time you would expect it to and be free of any defects
- fit for purpose – fit for the use described and any specific use you made clear to the trader
- as described – match the description on packaging or what the trader told you
If an item doesn’t meet any of these rights, it is faulty and you will usually have the right to a:
- repair
- replacement
- refund
These rights apply to most items you buy from a shop, including sale items. You may have additional rights to these if you have a warranty.
You will need some ‘proof of purchase’ to return faulty items to a shop such as:
- a receipt
- a bank statement
- the shop’s packaging
- a witness – someone who saw you buy it
If there is nothing wrong with the item, you don’t have the legal right to return it. Some shops may let you return the item if you provide the proof of purchase that the shop wants, eg a receipt. Check the shop’s returns policy before you buy.
If you pay for something using a credit agreement, credit card or Visa or Maestro debit card, you may have additional rights if:
- there’s a fault with the item or service
- the trader has gone out of business
If you paid for something costing between £100 and £30,000 using a credit card or credit agreement, you can make a claim from your finance company.
If you need to complain about something you’ve bought, always go back to the trader. Also check any warranty you have to see what protection it gives you, eg for accidental damage.
If you don’t hear back from the trader or don’t agree with their response, you should make a complaint in writing. If you still don’t get satisfaction, you should consider taking legal advice.
Find a Consumer Dispute Solicitor locally or nationally from a range of fixed legal cost options and select a quality Solicitor to save you money – wigster.com “Compare Solicitors, Compare Prices”
